Program Manager

Program Manager

Aging and Disability Resource Connection (ADRC)
of San Bernardino County
  • Full Time Position
  • Based in San Bernardino County

San Bernardino County Department of Aging and Adult Services (DAAS) and Rolling Start, Inc. Center for Independent Living have formed a core partnership in the spirit of an Aging and Disability Resource Connection (ADRC). DAAS and RSI are in the process of developing protocols, practices and procedures that will enhance the community by providing a visible, reliable, no-wrong-door access point for information, referral, assistance with public and other benefits, options counseling, and transitions from long-term nursing home residence to community living arrangements as well as short-term service coordination. The mission of DAAS is to provide service to seniors and at-risk individuals to improve or maintain choice, independence, and quality of life. DAAS works to ensure seniors and adults with disabilities have the right to age in place, in the least restrictive environment. The mission of Rolling Start, Inc. (RSI) to empower and educate people with disabilities to achieve the independent life of their choice. These missions and goals are compatible with an ADRC in their aim to serve persons of all ages, incomes and abilities so that they can access the basics in long-term services and supports that are needed for them to remain active and independent in their communities. DAAS and RSI have formed the core partnership to further their missions toward the vision that San Bernardino County residents have autonomy, independence, and ability to live full and healthy lives.

This partnership will:
• Serve as a consumer-directed resource for access to long-term supports and services (LTSS) for people of all ages, disabilities, and income levels.
• Use a “no wrong door” approach, making access to information and LTSS as seamless and easy as possible for consumers.
• Bring existing resources together to provide objective information about the full range of options that are available and to empower consumers to make informed decisions about their LTSS and assure provision of core
services found in an ADRC:
        o Enhanced Information, Referral and Awareness
        o Options Counseling and Assistance
        o Person Centered Hospital and Nursing Facility Transition Support
        o Short Term (up to 90 days) Service Coordination

The ADRC Program Manager will work in partnership with DAAS staff in the provision of ADRC services. The duties, functions, and requirements of an ADRC Program Manager are, in part, as follows:

Essential Duties and Responsibilities:

  • Assist with the achievement of ADRC goals and Key Indicators
  • Support the implementation of a shared information and referral system and telephony system across core and extended partners
  • Develop ADRC marketing campaign materials and strategy
  • Initiate and conduct outreach activities to consumers, other service providers and the community to educate and promote ADRC services as well as to develop community relationships which result in resources for consumers.
  • Create and deliver training to partners on the following:
            o ADRC core elements and new shared tools
            o Interviewing clients, consumers and family members to evaluate
            situations presented and determine the extent and need of services and supports.
            o Taking a person-centered approach in assessing consumer needs
            to create short-term service plans, including Independent Living Plan (ILP) development and/or goals.
            o Providing information, assistance, benefit analysis, and
            counseling to consumers as needed to evaluate services that may be available.
            o Assisting consumers as needed with appropriate follow up (e.g.
            tracking benefit changes, referral to outside resources) to ensure service needs/goals are met.
            o Training and supporting consumers in self-advocacy skills and
            efforts with a goal of independent self-advocacy and self-sufficiency.
            o Responding to consumers, other service providers and/or community partners by answering and/or returning
            phone calls promptly and/or by following up with consumers in writing as needed
            o Maintaining complete, organized, confidential consumer records including timely data entry, well
            documented case notes and follows established procedures related to inactivating consumer files.
  • Serve as point of contact between partners for all ADRC business
  • Communicate with and report to CDA for ADRC matters
  • Monitor ADRC performance against measurable indicators and regularly produce reports
  • Craft plans to continuously improve service delivery and coordination
  • Pursue new funding streams to support the ADRC’s long-term sustainability
  • Travel efficiently and independently throughout San Bernardino County including to partner organizations to provide training, technical assistance, and support.
  • Work independently, within the scope of the position, to improve and coordinate consumer access to ADRC services offered by Rolling Start, Inc., DAAS or other organizations.
  • Learn about resources and services available to older adults and persons with disabilities or functional limitations in order to effectively support partners as a subject-matter expert
  • Document and/or collect, on a routine basis, goals and outcomes successfully achieved by consumers for use in promotional materials and/or federal/state reports.
  • Other duties as assigned.

Other Duties & Responsibilities:

  • Participate in committees inside and outside the organization which promote and support the ADRC and the missions and philosophies of Rolling Start and DAAS.

  • May participate in the generation of all necessary reports for submission to the appropriate agency by the report deadline.

  • Clerical/administrative work as needed to respond to consumers, maintain consumer files and records and support office operations including answering phones and typing on computer.

  • As directed, participate in areas of ADRC system advocacy and service development such as benefits, health care, resource education, etc. and communicate key issues to other members of the ADRC.

Requirements / Job Specifications:

  • Skill with general office procedures (e.g. filing, collating, typing, answering phones).
  • Skill in using Microsoft Office applications in a PC environment.
  • Ability to operate standard office equipment (e.g. copy, fax, phone, computers).
  • Ability to understand and implement the organization’s policies and procedures.
  • Ability to understand and implement independent living philosophy.
  • Ability to advocate for people with disabilities and train others in self-advocacy.
  • Ability to promote and clearly explain the services that Rolling Start and DAAS offers to consumers, other businesses and organizations in the community.
  • Ability to effectively manage conflicts and resolve conflicts successfully.
  • Ability to define problems, collect/analyze data, establish facts, and draw reasonable conclusions and solutions in accordance with established organization policies and procedures.
  • Ability to take and/or follow direction, exercise initiative, ingenuity and sound judgment in accordance with established policies and procedures.
  • Ability to maintain confidentiality and confidential information.

Education and Work Experience:

  • Bachelor’s degree in social service and/or some combination of college and social services work or work in a related field.
  • 2-4 years related professional experience;
  • Experience working with people with disabilities and/or older adults, preferably in an Independent Living Center or Aging and Adult services organization.


  • Interacts with all levels of employees, consumers and/or outside agencies on a daily basis;
  • Must possess the ability to interact effectively (influence, exchange and communicate information so it is understood) with consumers, employees at all levels of the organization as well as those outside the organization and provide appropriate communication to the target audience.

How to Apply:

Interested candidates should e-mail a resume with a cover letter summarizing qualifications and experience to:
[email protected]

All applications must be received by: July 30, 2021

Alternate formats of this publication can be made available upon request by
e-mailing: [email protected]

People with disabilities and minorities are encouraged to apply.